Terms and Conditions
1. General Information
These Terms and Conditions regulate the use of the website https://felifam.com, the purchase of products, and the provision of services by:
FELIFAM S.R.L.
P.IVA / Codice Fiscale: 14471270968
Registered Office: Via Gottlieb Wilhelm Daimler 18, 20151 Milano (MI), Italy
REA: MI-2786922
Email: info@felifam.com
By using the website or placing an order, the customer agrees to these Terms and Conditions.
2. Online Store Operating Hours
The website is available 24/7.
Order processing and customer support are available from 9:00 AM to 6:00 PM, Monday through Saturday. Our team will contact the customer if additional information is required to process the order.
3. Placing an Order
Orders can be placed through the website or by contacting Felifam directly.
- The customer provides the information necessary for order processing, including name, contact details, and delivery information.
- An order confirmation is sent to the customer’s email address after verification.
- The contract between the customer and Felifam is considered concluded after order confirmation.
- Payment is processed through secure payment providers available on the website.
4. Secure Payment
- Payments are processed through secure payment providers available on the website.
- Customers can use available payment methods displayed during checkout.
- Felifam does not store customers’ payment card details.
5. Delivery
Felifam provides international delivery. Delivery costs and estimated delivery times depend on the destination, product availability, and shipping method selected.
Customers receive shipment confirmation and tracking information where available.
- Delivery times may vary due to circumstances beyond Felifam’s control, including carrier delays, customs procedures, or force majeure events.
- Customs duties, taxes, or import fees may apply depending on the customer’s country and are the responsibility of the customer unless otherwise stated.
6. Order Cancellation
- Customers may request cancellation before the order has been shipped.
- Orders that have already entered production or have been shipped may not be cancelled.
7. Returns
- Returns are accepted within 14 days of receiving the product in accordance with applicable consumer protection laws.
- The product must be unused, undamaged, and returned in its original packaging.
- Custom-made products or items produced according to individual customer requirements may not be eligible for return.
- Return shipping costs are borne by the customer unless the product is defective or incorrect.
8. Complaints and Warranty
- If the product does not match the order or has defects, customers should contact info@felifam.com and provide relevant details and photos.
- Felifam reviews complaints and provides solutions in accordance with applicable consumer protection regulations.
9. Privacy Policy
- Personal data is processed in accordance with Felifam’s Privacy Policy.
- Information collected through the website is used to process orders, respond to inquiries, and provide requested services.
- For more information, please review our Privacy Policy.
10. Cookies
- Felifam uses cookies and similar technologies to improve website functionality and user experience.
- Analytics cookies may be used to understand website performance and improve services.
- Users can manage cookie preferences through available cookie settings or browser settings.
11. Final Provisions
- Felifam reserves the right to update these Terms and Conditions when necessary.
- The updated version becomes effective upon publication on the website.
- Questions regarding these Terms and Conditions can be sent to info@felifam.com.
