Privacy Policy

1. General Provisions

This Privacy Policy explains how personal data is collected, processed, stored, and protected when users visit and interact with the website https://felifam.com.

The Data Controller responsible for processing personal data is:

FELIFAM S.R.L.
P.IVA / Codice Fiscale: 14471270968
Registered Office: Via Gottlieb Wilhelm Daimler 18, 20151 Milano (MI), Italy
REA: MI-2786922
Email: info@felifam.com

This Privacy Policy applies to all visitors and users of the website and is prepared in accordance with applicable European data protection laws, including the European Union General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Felifam respects users’ privacy rights and takes appropriate measures to protect personal data.

2. Personal Data We May Collect

• Full name.
• Email address.
• Phone number.
• Delivery and billing information when required to process an order.
• Information provided through contact forms, consultation requests, or communication with Felifam.
• Information related to design projects, including room dimensions, project requirements, preferences, and other details voluntarily provided by customers during communication with Felifam.
• Technical information, including cookies, IP address, browser information, and website analytics data.

3. Purposes of Personal Data Processing

• Responding to customer inquiries and consultation requests.
• Preparing personalized design solutions and project proposals.
• Processing and managing orders and contracts.
• Providing requested services, information, and materials.
• Communicating with users regarding projects, products, services, and updates.
• Sending marketing communications where the user has provided consent.
• Improving website performance, functionality, and user experience.
• Analyzing website traffic and user behavior using aggregated or anonymized data.
• Fulfilling legal and contractual obligations.

Users may withdraw consent for marketing communications at any time by contacting: info@felifam.com.

4. Legal Basis for Processing Personal Data

Felifam processes personal data based on the following legal grounds:

• User consent provided through website forms or communication channels.
• Performance of contractual or pre-contractual obligations.
• Compliance with applicable legal obligations.
• Legitimate interests of Felifam, including improving services and website functionality.

5. Data Sharing and Third Parties

Felifam may share personal data with trusted service providers that support website operation, hosting, communication, analytics, and other necessary business activities.

Such third parties process personal data only for specified purposes and are required to maintain appropriate confidentiality and data protection standards.

6. Personal Data Security and Storage

• Technical and organizational measures are implemented to protect personal data against unauthorized access, loss, misuse, or disclosure.
• Personal data is stored only for the period necessary to achieve the purposes of processing or as required by applicable law.
• Users may request access, correction, or deletion of their personal data by contacting info@felifam.com.

7. International Data Transfers

Personal data may be transferred or processed outside the European Economic Area (EEA) when necessary for providing services or operating the website.

Such transfers are carried out in accordance with GDPR requirements and appropriate safeguards.

8. User Rights Under GDPR

• Right to access personal data.
• Right to request correction of inaccurate data.
• Right to request deletion of personal data.
• Right to restrict or object to certain processing activities.
• Right to withdraw consent at any time.
• Right to lodge a complaint with the relevant data protection authority.

9. Cookies and Analytics

Felifam uses cookies and similar technologies to improve website functionality, provide secure features, and analyze website usage.

The website may use analytics services such as Google Analytics to understand how users interact with the website and improve our services.

Users can manage cookie preferences through available cookie settings or browser settings.

10. Final Provisions

• Questions regarding personal data processing can be sent to info@felifam.com.
• Felifam reserves the right to update this Privacy Policy when necessary.
• The updated version becomes effective upon publication on the website.